Privacy Policy
Last updated: January 2026
1. Introduction
Complete Guestlist ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our guest list management platform and related services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Account credentials
- Payment information (processed securely through our payment providers)
- Organisation or company name
Guest Data
As a guest list management platform, we process guest information that you or your promoters add to events, including:
- Guest names and contact details
- Check-in status and timestamps
- Entry type and plus-one information
- Notes and tags associated with guests
Usage Data
We automatically collect certain information about how you access and use our services, including device information, browser type, IP address, and usage patterns.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Send administrative communications (service updates, security alerts)
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data centers with physical security measures
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking
We use essential cookies to enable core functionality of our platform. We may also use analytics cookies to understand how users interact with our services. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our platform integrates with third-party services including:
- Authentication providers (Google, Apple)
- Payment processors
- Cloud hosting providers
These services have their own privacy policies governing how they handle your data.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]